1. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect through TattooClients.com, landing pages, forms, chat widgets, consultation booking pages, CRM systems, email, SMS, telephone communications, payment and subscription processes, advertising campaigns, integrations, and services we provide directly to customers.

This Policy does not control the independent privacy practices of third-party websites, advertising networks, social networks, payment processors, or other services that maintain their own privacy policies.

2. Information We Collect

Information You Provide Directly

Depending on how you interact with TattooClients, we may collect information such as:

• name;

• business or studio name;

• email address;

• telephone number;

• billing and business address;

• business role, such as tattoo artist, studio owner, or manager;

• information about your tattoo business, services, pricing, bookings, calendar, marketing needs, and business goals;

• information submitted through qualification forms, applications, surveys, consultations, chat, and support requests;

• appointment and calendar information;

• communications you send to us by email, SMS, chat, phone, social media, or other channels;

• content, photos, videos, logos, portfolio material, advertisements, and other assets you provide to us;

•account, CRM, integration, and configuration information necessary to provide our services; and

• other information you voluntarily provide.

Payment Information

When you purchase TattooClients services, payment information may be collected and processed by our third-party payment processors. TattooClients may receive transaction information such as payment status, amount, billing contact information, subscription status, payment method type, and transaction identifiers.

We generally do not directly store complete payment card numbers or card security codes when payment processing is handled by a third-party payment processor.

Information Collected Automatically

When you use our website or online services, we or our service providers may automatically collect information including:

• IP address;

• browser and device type;

• operating system;

• device identifiers;

• pages viewed and links clicked;

• referring and exit pages;

• dates, times, and duration of visits;

• approximate location derived from IP address;

• cookie and advertising identifiers;

• website interaction and conversion information;

• campaign and attribution information; and

• technical logs used for security, troubleshooting, and service operation.

Information from Third Parties

We may receive information from third-party services that you connect to TattooClients or use to interact with us, including advertising platforms, social media platforms, calendar providers, CRM and automation services, payment processors, communications providers, analytics providers, and other business tools.


3. How We Use Personal Information

We may use personal information to:
• operate, maintain, and improve TattooClients.com and our services;

• respond to inquiries and consultation requests;

• schedule and manage appointments and consultations;

• determine whether our services may be appropriate for a prospective client;

• create, configure, administer, and support customer accounts;

• provide CRM, pipeline, automation, advertising, lead management, and related services;

• process purchases, subscriptions, invoices, and payments;

•provide onboarding, customer support, and service communications;

• send appointment confirmations, reminders, scheduling updates, account notices, security notices, and other transactional communications;

• send marketing or promotional communications where permitted and, where required, with consent;

• measure advertising campaigns, conversions, website usage, and service performance;

• personalize and improve website and marketing experiences;

• detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized access;

• enforce agreements and protect our legal rights;

• comply with applicable laws, legal processes, and regulatory requirements; and

• carry out other purposes disclosed at the time information is collected or with your consent

4. SMS and Text Messaging Privacy

If you provide your mobile telephone number and consent to receive text messages, TattooClients may send messages in accordance with the consent you provided.

Depending on your consent, messages may include consultation confirmations, appointment reminders, scheduling updates, service-related communications, follow-up messages, and marketing or promotional messages.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of text messages and HELP for assistance, subject to the instructions provided in the applicable messaging program.

Consent to receive marketing text messages is not a condition of purchasing TattooClients services.

We do not sell or share mobile phone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information to service providers that help us deliver and operate messaging services, but only as necessary to provide those services or as otherwise permitted by law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Email Communications

We may send transactional, service, account, consultation, support, and other operational emails. Where permitted by law, we may also send marketing emails.

You may unsubscribe from marketing emails using the unsubscribe link included in applicable messages. Even if you unsubscribe from marketing communications, we may continue sending non-marketing communications necessary to provide services, administer your account, process transactions, or address security and legal matters.

6. Cookies, Pixels and Similar Technologies

TattooClients and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate our website, remember preferences, understand website usage, improve performance, measure conversions, prevent fraud, and support advertising and analytics.

These technologies may collect information about your device and interactions with our website over time.

Your browser may allow you to block or delete cookies. Certain website features may not function properly if cookies are disabled.

7. Advertising, Analytics and Meta Technologies

We may use advertising and analytics technologies, including tools provided by Meta and other advertising or analytics providers, to measure website activity, understand advertising performance, create audiences, attribute conversions, and improve our marketing.

Depending on the technology and your privacy settings, information such as website interactions, device information, cookie identifiers, conversion events, and other permitted information may be transmitted to these providers.

Where applicable law requires consent or provides an opt-out right for certain advertising or tracking activities, we will endeavor to provide the applicable choices.

8. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• hosting and website service providers;

• CRM and automation providers;

• email, telephone, and SMS communications providers;

• payment processors and billing providers;

• calendar, scheduling, and video-conferencing providers;

• advertising and analytics providers;

• cloud storage and technology providers;

• professional advisers, accountants, insurers, attorneys, and consultants;

• contractors and service providers assisting us in operating TattooClients;

• government authorities or other parties where disclosure is required by law or reasonably necessary to protect legal rights, safety, or security; and

• parties involved in a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction, subject to applicable law.

Service providers may process personal information only as permitted by their agreements with us and applicable law.

9. Sale or Sharing of Personal Information

TattooClients does not sell personal information for money in the ordinary meaning of the word “sell.”

Some privacy laws define “sale” or “sharing” more broadly and may treat certain advertising or cross-context behavioral advertising activities involving cookies, pixels, or advertising partners as a sale or sharing of personal information.

Where such laws apply to TattooClients and require an opt-out mechanism, eligible users may exercise applicable rights using the privacy controls made available on our website or by contacting us as described below.

10. Customer CRM and Lead Data

TattooClients customers may use our services to store or process information about their own prospective and existing tattoo clients, including names, email addresses, telephone numbers, appointment information, communications, pipeline status, and other customer relationship information.

For information processed by TattooClients on behalf of a business customer, that business customer generally determines why and how the information is collected and used. Individuals with questions about information submitted directly to a TattooClients customer should ordinarily contact that business first.

TattooClients may process such information as necessary to provide, secure, support, maintain, and improve contracted services and as otherwise permitted by applicable agreements and law.


11. Data Ownership

Our business customers retain ownership of their underlying customer, prospect, and business data, subject to applicable agreements and law.

TattooClients retains ownership of its software, platform configuration, workflows, templates, systems, methods, automation architecture, documentation, intellectual property, and proprietary technology.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, administer accounts, resolve disputes, enforce agreements, prevent fraud, comply with legal obligations, and protect legitimate business interests.

Retention periods vary depending on the type of information, the nature of our relationship with you, legal requirements, operational needs, contractual commitments, backup schedules, and applicable limitation periods.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or otherwise dispose of it in accordance with our practices and applicable law.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no website, network, transmission method, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information.

Users are responsible for protecting their account credentials and should promptly notify us if they believe their TattooClients account has been compromised.

14. International Data Processing

TattooClients and its service providers may process or store information in the United States and other countries. These locations may have privacy laws different from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

15. Your Privacy Rights

Depending on where you live and whether the applicable privacy law applies to TattooClients, you may have rights concerning your personal information. These may include the right to:

• request access to certain personal information;

• request information about categories of personal information collected, sources, purposes, and recipients;

• request correction of inaccurate personal information;

• request deletion of certain personal information;

• request a portable copy of certain information;

• opt out of certain sales, sharing, targeted advertising, or profiling where applicable;

• limit certain uses of sensitive personal information where applicable;

• withdraw consent where processing is based on consent; and

• exercise applicable privacy rights without unlawful discrimination.

These rights are subject to legal limitations and exceptions. We may need to verify your identity before completing certain requests.

16. California Privacy Rights

If you are a California resident and the California Consumer Privacy Act, as amended (“CCPA”), applies to TattooClients in connection with your information, you may have rights including the right to know, access, delete, correct, opt out of certain sale or sharing, limit certain uses of sensitive personal information, and receive non-discriminatory treatment for exercising applicable rights.

California law uses specific definitions for terms such as “sell,” “share,” “personal information,” and “sensitive personal information.” Nothing in this Policy is intended to represent that TattooClients is subject to a particular privacy statute where the statutory applicability requirements are not met.

Eligible requests may be submitted using the contact information in the “Contact Us” section below. We may request information reasonably necessary to verify your identity and request.

17. Global Privacy Control and Advertising Choices

Where required by applicable law and technically applicable to our website, we may recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control, for relevant sale, sharing, or targeted advertising activities.

You may also be able to manage advertising and tracking preferences through your browser, device, cookie controls, or the settings provided by applicable advertising platforms.

18. Age Restrictions and Children’s Privacy

TattooClients is a business-to-business service intended only for individuals who are 21 years of age or older. Our services are not intended for, marketed to, or knowingly offered to individuals under the age of 21.

If we become aware that an individual under the applicable minimum age has provided personal information to us in violation of this Policy, we may take reasonable steps to delete the information and terminate or restrict access to our services.

If you believe that a minor has provided personal information to TattooClients inappropriately, please contact us at [email protected].

This gives you two separate protections: TattooClients customers must be 21+, while the privacy language correctly handles the specific COPPA threshold.

19. Third-Party Links and Services

Our website or services may contain links to or integrations with third-party websites and services. Those third parties operate under their own privacy policies and practices. TattooClients is not responsible for the privacy practices of third parties.

We encourage you to review the privacy policies of services you choose to use.

20. Business Transfers

If TattooClients or Brosway Inc. is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

21. Legal and Safety Disclosures

We may preserve or disclose information where we reasonably believe doing so is necessary to comply with applicable law, regulation, subpoena, court order, legal process, or governmental request; enforce our agreements; investigate fraud or security incidents; protect the rights and safety of TattooClients, our customers, users, or others; or establish, exercise, or defend legal claims.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we update this Policy, we will revise the “Last updated” date above. Where required by law, we may provide additional notice or request consent before materially different practices apply.

23. Contact Us and Privacy Requests

If you have questions about this Privacy Policy or wish to submit an applicable privacy request, contact:

Brosway Inc. dba TattooClients

Website: www.tattooclients.com

Email: [email protected]

Please include sufficient information for us to understand your request. For certain privacy requests, we may need to verify your identity before responding.